Updated at 2022-09-12

Definitions and key terms

To help explain things as clearly as possible in this Return and Refund Policy, every time any of these terms are referenced, are strictly defined as:

· Cookie:
small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.

· Company:
when this policy mentions “Company,” “We,” “us,” or “our,” it refers to Sofia Rose, Manama, Kingdom of Bahrain that is responsible for your information under this Privacy Policy.

· Country:
where Sofia Rose or the owners/founders of Sofia Rose are based, in this case is Kingdom of Bahrain.

· Customer:
refers to the company, organization or person that purchases Sofia Rose products.

· Device:
any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Sofia Rose website and purchase the products.

· IP address:
Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.

· Personnel:
refers to those individuals who are employed by Sofia Rose or are under contract to provide customer support on behalf of one of Sofia Rose.

· Personal Data:
any information that directly, indirectly, or in connection with other information including a personal identification number allows for the identification or identifiability of a natural person.

· Product:
refers to the product provided by Sofia Rose as described on this platform.

· Third-party service:
refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products we think may interest you.

· Website:
Sofia Rose’s site, which can be accessed via this URL: https://sofiarose.bh.

· You:
a person or entity that is using Sofia Rose website to buy the products.

Return & Refund Policy
Thanks for shopping at Sofia Rose. We appreciate the fact that you like to buy the stuff we create. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products. As with any shopping experience, there are terms and conditions that apply to transactions at Sofia Rose. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Sofia Rose, you agree to the terms set forth below along with Sofia Rose’s Privacy Policy. If there’s something wrong with the product you bought, or if you are not happy with it, you have to issue a refund and return your item. If you would like to return a product, the only way would be if you follow the next guidelines: The product has to be in the packaging we sent in the first place.

Refunds
We at Sofia Rose commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products. Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request. We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Sofia Rose is not liable for damages that are caused to the items during transit or transportation. We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.

Shipping
Sofia Rose is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return. Shipping charges for your order will be calculated and displayed at checkout. We offer a flat rate shipping locally inside Kingdom of Bahrain. Outside rates will be calculated and displayed. Local deliveries are made from 9AM to 8PM on week days. We will contact you via text message or WhatsApp with the phone number you provided at checkout to notify you on the day of arrival. We offer International shipping. Your order may be subject to import duties and taxes (including VAT) which are charged one time when it reaches your destination.

Order Status
When your order is shipped, you will receive an email notification from us which will have a tracking reference.

Product Availability and Limitations
Given the popularity and/or supply constraints of some of our products, Sofia Rose may have to limit the number of products available for purchase. Trust us, we’re creating them as fast as we can. Sofia Rose reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Sofia Rose confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Sofia Rose will cancel the order and refund your purchase price in full.

Your Consent
By using our platform, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the website, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us
If, for any reason, You are not completely satisfied with any goods that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.
Via Email: info@sofiarose.bh